Numbers you can call us on

• For all mobile products and services support*777
• From another network or a landline*0800 800 021
• When you're overseas+64 9 355 2007
• If you'd like to fax us a document09 355 2001
• BlackBerry support0800 921 021

It's free to use the automated touchtone menus on 777 such as checking your balance. It costs $1 per call to talk to Customer Service about your Prepay mobile. There is no charge for this from your On Account mobile.

• For residential support0800 438 448
• For Red network enquiries & support0800 800 215
• For business fixed line & internet support0800 438 458
• If you'd like to fax us a document09 962 9300
• Mon - Sat, 8am - 8pm, Technical faults 24 hours, 7 days
• 
  For residential sales enquiries0800 464 484
• Mon - Fri, 8am to 8pm, and Sat - Sun 9am to 5pm